Will I be able to use the Frontier CityWide service if I do not agree with
the Acceptable Use Policy?
You must check the
Acceptable Use Policy box during the day pass sign up process and adhere
to the Acceptable Use Policy in order to utilize the Frontier CityWide
What information will be required to obtain a Frontier CityWide day pass?
The following information
is required to sign up for a day pass:
Current e-mail address
(this will be the e-mail address you login with)
Password (you will select
Security Question – answer
one of the following:
What are the last 4 digits
of your Social Security Number (SSN)?
What is your mother’s
What is your tax ID?
(generally used for businesses)
What is your security code?
(you can type anything in the answer box that you will remember)
What will my User ID be?
Your User ID will be the
e-mail address you used while signing up for your day pass or FrontierNet
customers with Frontier CityWide access will use their main
FrontierNet e-mail address.
What should I do if I
forget my password?
If you forget your
password, please call Frontier CityWide Technical Support at
1-800-469-6519, 24 hours a day, 7 days a week.
We will need to know the
User ID or e-mail address that you use to connect to the Frontier CityWide
After verifying your
identity using the security information that you provided us during the
setup of your FrontierNet CityWide or FrontierNet High Speed Internet
account, we will be able to provide and/or reset your password.
I’m a current FrontierNet customer. Will I be able to utilize the
Frontier CityWide service?
customers will be able to add the monthly wireless product through the
Captive Portal for their main account.
I’m a current FrontierNet customer. Can I use one of my e-mail only
accounts to access the Frontier CityWide service?
If you have additional
e-mail addresses and you desire to use the Frontier CityWide service with
those addresses, you will need to contact Customer Service at
1-800-921-8101 to add the wireless product to those addresses.
I’m a wireless wholesale customer. What steps do I need to take to access
customers should enter their current e-mail address and password on the
left-hand side of the screen. There is no need for wireless wholesale
customers to use any of the links on the right-hand side of the page.