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Step 1: |
Simply enter the
requested information in the boxes below. Select the "Click Here"
button to proceed. |
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| Step 2: |
You will be prompted to download a small, virus-free plug-in which will connect you to a member of our support team.
If at any time you are questioned if you want to "run", "grant
access", or "allow" the plug-in, please do so, as any
security software that you may have installed may need
permission from you to run the chat session.
Have security questions or looking for system requirements?
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| Step 3: |
A support
representative will chat with you online to obtain the details
of the problem. Click
here to view a demonstration of this process. |
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Note: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
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